It looks like Reddit’s new feature didn’t work out — at least for now.
The site launched “Start Chatting”, a build-in chat room option, on April 29th. The sheer idea of it, however, was met with criticism from the users prior to the introduction. A lot of subreddits are frequented by online trolls and other questionable individuals who could use the direct chatting option to abuse or scam someone. Most of the communities on Reddit are supervised by unpaid volunteer moderators who would have faced additional pressure.
But the problem solved itself on April 30th when “Start Chatting” showed poor performance. Redditors reported several bugs, including the unclickable interface button that was supposed to activate the feature.
As a result, Reddit made a 100% rollback. Alex Le, Reddit’s vice president of product and community, admitted the “Start Chatting” contained several errors despite successful testing.
The Verge published the statement from Reddit that confirms the situation:
“Given the issues and concerns expressed by our users and moderators throughout the last 24 hours, we’ve made the decision to disable Start Chatting so we can reassess our rollout plan and evolve the product to meet the needs of our community.”